Delivery Leadership & Integration
Leading business, technology, data, risk and vendors so delivery joins up.
Delivery & Change
Programme Governance & PMO
A major programme needs one accountable owner. We take that role.
Overview
Large programmes run into trouble for familiar reasons: unclear accountability, governance that exists on paper, and reporting that shows problems after the time to act has passed.
Capmark directs complex programmes and builds the PMO around them. We establish decision rights, escalation, integrated planning, dependency control, RAID discipline, financial governance, benefits tracking and reporting that sponsors can act on.
The method fits the change: gated where deadlines and cutover windows are fixed, agile where the work suits it, and hybrid most often. A Capmark Principal stays accountable from mobilisation through go-live and post-implementation review.
What we do
We design governance at mobilisation: decision rights, escalation paths, steering terms of reference and the sponsor’s role. We then run the cadence so decisions are made on time.
We build one plan across workstreams, vendors and interfacing programmes, with a single baseline, critical path and dependency view. Slippage is visible early enough to act on.
Risks, issues, assumptions and decisions are logged with named owners and dates, then worked to closure. Scope changes are impact-assessed, priced and controlled so the baseline stays meaningful.
We produce reporting that shows the true position: status, exceptions, budget, forecast, benefits, risks and decisions. Reporting is built from the plan and source data, not manually polished after the fact.
We set the delivery approach in the first weeks and keep ceremonies proportionate. Vendors and internal teams work to one cadence, whether the programme is agile, waterfall or hybrid.
What to expect
A Capmark Principal leads from day one. The first weeks mobilise the essentials: governance, baseline plan, reporting, decision rights and delivery cadence.
From there, the rhythm is steady: working-level status, risk review, sponsor escalation and decision-ready steering packs each cycle.
Engagements range from PMO mobilisation to full programme direction through go-live and post-implementation review.
Engagements run from PMO mobilisation to full programme direction through go-live and post-implementation review.
01
Assess
Establish the current state, the constraints, the risks and the value at stake.
02
Define
Shape the target model and the business case with the executives who own the outcome.
03
Mobilise
Stand up the team, the plan and the governance around the outcome.
04
Implement
Design, build and test the change, with the business alongside.
05
Sustain
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
Impact
~$300m
Programme budgets managed
Across major regulated-change programmes inside banks and funds
50+
Systems and platform integrations coordinated
Platforms, systems and venue integrations coordinated across the estate
Client result
Proven in the work, not the pitch.
Capital Markets · Operating Model
Markets front office and operations transformation for a global investment bank
Global Investment Bank · Markets Front Office & Operations
We helped redesign the Markets front office and operations operating model — moving trade capture into the front office with clean segregation of duties, standing up nine shared services and centres of excellence across client operations, trade control, margin and collateral, prime and agency derivatives, financing and treasury operations, and moving 100+ roles to lower-cost locations.
- 99.9%
- Trades booked at the point of execution
- 9
- Shared services and centres of excellence created
- 100+
- Roles moved to lower-cost locations
- 80%
- Straight-through processing targeted
Read the case study
Insights
Related thinking.
Get in touch
Talk to a Partner about Programme Governance & PMO.
Tell us what needs to change and where the pressure or risk is showing.